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The Complete Guide to InTech-Germantown Services
(revised for Fall 2006)
- Technical support for 15 Smart Instructor Workstations (SIWS) and 9 portable SIWS located on campus
- What is an SIWS (Smart Instructor Workstations)?
- Multimedia instructor’s workstations with a full configuration of equipment: data projector, screen and speakers; networked computer with CD (and/or DVD) player; VCR / DVD player; document camera (e.g., Elmo); and a standard software set
- Special configurations exist in some rooms
- How do you sign up for one?
- Classes can be scheduled in them for the semester through the normal scheduling process.
- One-time use is scheduled through the Facilities office.
- Portable SIWS systems can be scheduled by submitting an on-line or hard copy of the Classroom Equipment Request Form to InTech - Media Resources
- Be aware, however, that demand exceeds supply
- What to do if you have a problem:
- Call the IT Helpdesk at 7222 from the phone in the SIWS room
- Where to learn more:
- Technical support for 21 Specialized Computer-equipped Classrooms, Labs, and a Service Support Centers comprising of over 609 workstations
- What they are:
- Curriculum/course or function specific sites and equipment, usually operated by the particular department or area
- Configured with specialized hardware and/or software
- Sites include the Math/Science Center and the Writing Center / Language Lab, the Disability Support Lab, the Career Center, and the Assessment Center
- We provide planning, project and technical support
- What to do if you have a problem there:
- Call the IT Helpdesk at x7222
- Where to learn more about these specialized labs:
- Planning and Project Management for instructional IT
- What’s covered:
- Academic IT inquiries, proposals and projects campus-wide
- We provide needs analysis, planning, proposal development assistance, project management & implementation, technical and initial user support. We can assist you in processing requests.
- If you have questions or need assistance in planning and/or projects for your department/area’s Germantown labs or classrooms, contact:
- Audio/Visual and Multimedia Support for Classes, Programs and Events
- What’s covered:
- An inventory of various pieces of equipment, including:
- Equipment for loan to faculty and/or setups in classrooms, and for programs and events. The equipment includes VCR/TV carts, mobile SIWSes, slide projectors, tape recorders, public address systems, etc.
- Permanently installed A/V equipment such as data projectors, overhead (transparency) projectors, TV-VCR/DVD units, etc.
- Support covers Germantown Campus, MC sponsored functions at other sites in the community, and assistance at other campuses as needed
- We provide loans and set-ups, consultation, and planning, project, operational, technical and user support
- A minimum of 1week notice is required for reservations of standard classroom equipment
- A minimum of 2 weeks notice is required to request equipment and/or technical support for events, activities and meetings (special setups may require more notice – call (240) 567-7861 to determine the lead time required for your function)
- What to do if you have a problem with audio/visual or other media equipment:
- Call the IT Helpdesk at x77222
- Where to learn more or to reserve equipment from the Media Resources Team (use the handy online forms):
- Liaison for instructional IT between academic units and OIT
- We:
- Provide analysis and input to both groups with an understanding of both instructional requirements and technical issues
- Provide coordination and communication between OIT and instructional clients and customers
- Provide expertise in instructional IT
- Serve on academic and technical advisory groups, committees, etc.
- Provide speakers/contacts at meetings and functions
- Where to learn more:
- Manage the 9 General Purpose Fully Computer Equipped Classrooms
- What they are:
- Each student has a networked workstation and the instructor has a multimedia station
- All stations have a standard configuration minimum, some have additional specialized configurations
- Generally available for scheduling by any curriculum for the full semester through the normal scheduling process or for one-time use by contacting the lab offices described at the website below
- Where they are located:
- HT 103, 104, 137 *, 138 *, 139, 203, 204, 205 *, and 301
- SA 250 (John Billos)
- We provide scheduling, planning, project, administrative, managerial, operational, technical and user support - * indicates SIWS station is also present.
- How to schedule in them:
- Schedule for the full semester through the normal scheduling process.
- For one-time use, contact the lab office:
- What to do if you have problems there:
- Call or visit the lab office:
- Technology Lab (HT230) (240) 567-1949
- Manage the General Purpose Open Access Computer Lab
- What they are:
- Located at HT 230
- A total of approximately 52 networked workstations with a standard set of software (approximately 50 different applications), plus printers and scanner stations
- Open to any currently enrolled MC student (or faculty member) for class work
- The Technology Lab (HT230) is open M - F 8:30 am to 9:40 pm Saturday 9 am – 2 pm during the Fall and Spring Semesters. Summer Semester hours are 8:30 am - 9:40 pm M - F only.
- We provide planning, administrative, managerial, operational, technical and user support
- What to do if you have problems there:
- Call or visit the lab office:
- Technology Lab (HT230) (240) 567-1949
- Manage the IT Service Center
- What it is:
- A site for College employees to use – and become familiar with – a variety of information technology equipment and software
- It includes a variety of computers with a variety of standard and specialized software, scanners, high quality printers, and a Smart Instructor Workstation
- Faculty and staff may use the Service Center during open hours or they may make an appointment to arrange for technical support from the InTech Media Resource staff.
- We provide planning, project, operational, technical and user support
- Where to learn more:
- http://www.montgomerycollege.edu/Departments/InTechMR/
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These links require an MC Infonet login and password.
