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(Revised for Spring 2008)
- Technical support for over 100 Multimedia Instructor Workstations (SIWS & MMIS) located on campus and various off-campus sites
- What is an SIWS (Smart Instructor Workstations)?
- Multimedia instructor’s workstations with a full configuration of equipment: data projector, screen and speakers; networked computer with CD (and/or DVD) player; VCR / DVD player; document camera (e.g., Elmo); and a standard software set
- Special configurations exist in some rooms
- How do you sign up for one?
- Classes can be scheduled in them for the semester through the normal scheduling process.
- One-time use is scheduled through the Facilities office.
- Be aware, however, that demand exceeds supply
- What to do if you have a problem:
- Call the IT Helpdesk at 77222 from the phone in the SIWS room
- Where to learn more:
- What is an MMIS?
- Multimedia instructor’s stations in specialized sites. They have at least a networked computer, a standard software set; and a data projector and screen. Most have specialized configurations.
- We provide planning, project, operational, technical and user support
- What to do if you have a problem:
- Call the IT Helpdesk at 77222 from the phone in the SIWS room
- Technical support for over 74 Specialized Computer-equipped Classrooms, Labs, and Service Support Centers, and about 12 Curriculum Specific Specialized Classooms-on-Carts
- What they are:
- Curriculum/course or function specific sites and equipment, usually operated by the particular department or area
- Configured with specialized hardware and/or software
- Sites include the Math/Science Center and the Writing Center / Language Lab, the Disability Support Lab, the Career Center, and the Assessment Center as well as installations supporting everything from Art to Engineering, Automotive Tech to Music
- We provide planning, project and technical support
- What to do if you have a problem there:
- Call the IT Helpdesk at 77222
- Where to learn more about these specialized labs:
- Planning and Project Management for instructional IT
- What’s covered:
- Academic IT inquiries, proposals and projects campus-wide
- We provide needs analysis, planning, proposal development assistance, project management & implementation, technical and initial user support. We can assist you in processing requests.
- Yearly Campus Wide Software Request Process. The process begins in December for the following academic year.
- If you have questions or need assistance in planning and/or projects for your department/area’s Rockville labs or classrooms, contact:
- Audio/Visual and Multimedia Support for Classes, Programs and Events
- What’s covered:
- An inventory of about 2,500 pieces of equipment, including:
- Equipment for loan to faculty and/or setups in classrooms, and for programs and events. The equipment includes VCR/TV carts, mobile SIWSes, slide projectors, tape recorders, public address systems, etc.
- Permanently installed A/V equipment such as data projectors, overhead (transparency) projectors, TV-VCR/DVD units, etc.
- Support covers Rockville Campus, Mannakee Building, other Central Administration functions, the Gaithersburg Training Center, Office of Information Technology Building, MC sponsored functions at other sites in the community, and assistance at other campuses as needed
- We provide loans and set-ups, consultation, and planning, project, operational, technical and user support
- A minimum of 1week notice is required for reservations of standard classroom equipment
- A minimum of 2 weeks notice is required to request equipment and/or technical support for events, activities and meetings (special setups may require more notice – call (240) 567-7148 to determine the lead time required for your function)
- What to do if you have a problem with audio/visual or other media equipment:
- Call the IT Helpdesk at 77222
- Where to learn more or to reserve equipment from the Media Resources Team (use the handy online forms):
- Liaison for instructional IT between academic units and OIT
- We:
- Provide analysis and input to both groups with an understanding of both instructional requirements and technical issues
- Provide coordination and communication between OIT and instructional clients and customers
- Provide expertise in instructional IT
- Serve on academic and technical advisory groups, committees, etc.
- Provide speakers/contacts at meetings and functions
- Where to learn more:
- Manage the 12 General Purpose Fully Computer Equipped Classrooms
- What they are:
- Each student has a networked workstation and the instructor has a multimedia station
- All stations have a standard configuration, some have additional specialized configurations
- Generally available for scheduling by any curriculum for the full semester through the normal scheduling process or for one-time use by contacting the lab offices described at the website below
- Where they are located:
- Computer Science Building, bottom floor
- Humanities Building, top floor
- We provide scheduling, planning, project, administrative, managerial, operational, technical and user support
- How to schedule in them:
- Schedule for the full semester through the normal scheduling process.
- For one-time use, contact the appropriate lab office:
- Computer Science Building Room 19 (240) 567-5187
- Humanities Building Room 307 (240) 567-5156
- What to do if you have a problem:
- Call or visit the nearest lab office:
- Computer Science Building Room 19 (240) 567-5187
- Humanities Building Room 307 (240) 567-5156
- Where to learn more:
- Manage the 4 General Purpose Open Access Computer Labs
- What they are:
- Four rooms (two on the top floor of Humanities Building and two on the bottom floor of the Computer Science Building)
- A total of approximately 150 networked workstations with a standard set of software (approximately 50 different applications), plus printers and scanner stations
- Open to any currently enrolled MC student (or faculty member) for class work (only)
- These labs are open 7 days per week, 8:30 am to 10:00 pm weekdays 8:30-4:00 Sat. & 8:30-2:00 Sun. during each semester.
- We provide planning, administrative, managerial, operational, technical and user support
- What to do if you have problems there:
- Call or visit the nearest lab office:
- Computer Science Building Room 19 (240) 567-5187
- Humanities Building Room 307 (240) 567-5156
- Where to learn more:
- Manage the IT Service Center
- What it is:
- A site for College employees to use – and become familiar with – a variety of information technology equipment and software
- It includes a variety of computers with a variety of standard and specialized software, scanners, high quality printers, and a Smart Instructor Workstation
- Faculty and staff may use the Service Centers during open hours or they may make an appointment to arrange for technical support from the InTech Media Resource staff.
- We provide planning, project, operational, technical and user support
- Where to learn more:
- http://www.mcinfonet.org/itmr/
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These links require an MC Infonet login and password.
