Frequently Asked Questions
Box Office hours are Monday, 9 a.m.-5 p.m. and Tuesday-Friday, 10 a.m.-6 p.m. Additionally, the Box Office opens two hours prior to Center-sponsored events and remains open through intermission.
The mailing address of the Robert E. Parilla Center is:
Robert E. Parilla Performing Arts Center
51 Mannakee Street
Rockville, MD 20850-1195
The Box Office phone number is 240-567-5301.
Tickets may not be reserved. Tickets may be purchased in advance over the telephone with VISA, MasterCard, American Express or Discover, to either be mailed or held at Will Call. The Box Office is unable to hold seats or tickets without payment because it is unfair to other patrons. Each patron who calls has the right to purchase any seat that has not yet been sold.
General admission seating means that specific seat numbers are not assigned at the time of ticket purchase. The performances in our Saturday Morning Children's Series are general admission seating. Tickets are still required for general admission seating performances and these performances are still limited to a maximum of 509 persons.
Tickets are $2 less for seniors (ages 65 and over), students (high school and college, with a valid college ID), and children for all Center-sponsored performances.
Yes, group discounts are available. Groups of 15 or more receive a 10% discount on each ticket and groups of 25 or more receive a 15% discount on each ticket. Please contact the Box Office Manager to purchase group tickets.
Rush tickets are available for Montgomery College students with a valid Montgomery College ID and are only available for performances in the College Performing Arts Series. Rush tickets are $6, are subject to availability, and may be purchased no earlier than 15 minutes prior to curtain.
Yes. Everyone, regardless of age, needs to have a ticket to be admitted to the performance.
Season subscribers have lost ticket insurance. If you are a subscriber and lose or misplace your tickets, simply call the Box Office and the tickets will be reprinted and held at the Will Call window. They may be picked up beginning two hours prior to the performance.
Generally, the doors to the lobby open approximately an hour prior to curtain and seating begins a half hour prior to curtain.
Latecomers will be seated only at appropriate intervals in the program as determined by the performing artists and the management. If your tickets are being held at Will Call you will still be able to pick them up.
There are absolutely no refunds for tickets. If you are unable to attend a performance that you have purchased tickets for, you can call the Box Office in advance to release your seat(s) for a tax-deductible donation. You will be mailed a letter that allows you to deduct the amount of the ticket(s) from your income taxes as a charitable donation to a non-profit organization.
Only subscribers may exchange tickets for another date and time for the same performance.
You must mail or bring the original tickets to the Box Office within 24 hours of the performance to exchange them for the new tickets. Exchanges will not be made after this time. Additionally, once a performance has passed, exchanges will not be made on that performance.
The Center has a proscenium theatre with continental seating, which means that there is no center aisle. It has one orchestra section with two side aisles. It is a small, intimate theatre, which seats 509 persons; it is 17 rows deep with approximately 30 seats in each row. There are no “bad” seats; visibility is quite good from every seat in the house.
Yes. The Center is committed to making the arts accessible to all. Under the provisions of the Americans with Disabilities Act, this information is available in alternative formats. To request an alternative format and/or other disability related accommodations, please contact the Robert E. Parilla Performing Arts Center Box Office at 240-567-5301; Maryland Relay is available at 1-800-735- 2258. Please provide the Center with sufficient advanced notice to arrange accommodations. Patrons with special seating requests should inform the Box Office at the time of ticket purchase.
The Robert E. Parilla Performing Arts Center features wheelchair accessible parking, entrances, restrooms, telephones, and seating.
Theatergoers may enjoy our free infrared system for the hearing impaired from any seat during any performance. Receivers are available on a first come, first served basis at the Box Office. A valid form if identification (current driver's license, college i.d., etc.) must be left with the Box Office to obtain the headsets. The i.d. will be returned to you when the headsets are turned back in.
It depends on the child and on the show. Our Saturday Morning Children’s Series is generally enjoyed by children of all ages, though oftentimes toddlers find it difficult to sit for the entire performance. Everyone coming to the theatre, regardless of age, must have a ticket.
PASSBOOK is a coupon redeemable for 5 tickets to performances in the College Performing Arts Series only. The PASSBOOK may be used for five tickets to one show, or one ticket to five different shows, or any combination in between! PASSBOOKS are not tickets; they are redeemable for tickets. Seats are not guaranteed until the PASSBOOK holder calls the Box Office to order tickets. PASSBOOKS are redeemable only for performances scheduled Thursday through Sunday in the College Performing Arts Series.
A subscription for the College Performing Series is one ticket for each of the five performances in the season on the same day for each show. For example, someone can subscribe to Saturday evening performances for the College Performing Arts Series. The PASSBOOK allows patrons to attend shows without committing to specific dates in advance and still receive significant subscriber savings. Both the subscription and the PASSBOOK save 25% off of the regular single ticket prices.
No, PASSBOOKS are only valid for performances in the College Performing Arts Series for the current season.
You can create an eclectic subscription series that reflects your own tastes by purchasing a Mini-Series subscription. Simply by purchasing tickets to four or more separate events in the Guest Artist Series, you can still receive a 10% discount off of each ticket price.
Benefits include priority seating, ticket exchanges, and lost ticket insurance. Subscription orders are filled before single ticket orders. Subscriber/Passbook holders may exchange tickets/change reservations for a different date and time for the same event, or for a new seat location at the same performance. All exchanges are based on ticket availability. Please note: All Subscriber/Passbook ticket exchanges must be made no less than 24 hours prior to the performance date of the tickets to be exchanged. Contact the Box Office immediately for prompt and easy replacement of lost or stolen tickets.
Yes, the Center is located between the Rockville and Shady Grove Metrorail stations on the Red Line and is accessible by Metrobus Q-2 and Ride-On Buses 46 or 55. Call 202-637-7000 for information on Metro; for Ride-On, call 301-217-7433.
Yes, gift certificates may be purchased in the amount of your choice. If you know of a particular show that the person may be interested in, it might be best to use the ticket price for that particular show as the amount of your gift certificate. Gift certificates are valid through the end of the current season and are not redeemable for cash.
No, food and beverages are not permitted inside the house.
No, videotaping and photography are strictly prohibited for copyright reasons. Aside from being distracting and discourteous to fellow theatre-goers, flash photography can momentarily blind performers, causing injury or a disruption to the performance.
Yes, you may inquire about rental of the theatre by calling 240-567-7537 Monday through Thursday between the hours of 8:30am and 5pm.