CA103

Office Communications Skills for Information Processing

Communication and office management software will be presented and used. Productivity software will be utilized to process information, with emphasis on communications skills and document formatting. Mailable copy will be produced from transcription, rough drafts, and oral directions. Throughout the course, emphasis will be placed on proofreading. Note-taking techniques will be presented. This course is primarily intended for students who will work as support staff using desktop applications. PREREQUISITE: CA101 (formerly OT101) or 35 wam keyboarding speed and knowledge of word processing software. Assessment levels: EN101/101A, MA091, RD 110.Three hours lecture each week. 3 semester hours.

CA106

Introduction to Microcomputer Operating Systems

An introductory, hands-on course teaching the DOS and Windows operating systems for the IBM PC and compatibles. Topics in DOS include basic commands and the customization of those commands, file and hard drive management, and the role and creation of batch files. Topics in Windows include navigating in the standard Windows environment, file and hard drive management, customizing the Windows environment, transferring data between applications, using Windows accessories, and installing hardware and software. Three hours lecture each week. 3 semester hours.

CA151

Introduction to Spreadsheet Applications for Business

A practical introduction to the creation, design, and use of spreadsheets in the business environment. Emphasis will be placed on basic functions including creating, formatting, maintenance, graphing, and printing of spreadsheets. This course is designed for beginning spreadsheet users. Lessons can be applied to budgets, marketing and sales reports, expense reports, invoices and purchase orders, basic financial statements, and spreadsheet information for use on the Intranet/Internet.

CA172

Internet and Web Literacy

An introduction to the Internet--how it works, its capabilities, and how to run various programs to utilize it more effectively. The course will cover basic networking concepts including a general understanding of TCP/IP. Topics will include electronic mail (e-mail), transfer of files (FTP), hyper-text documents (World Wide Web), the ability to use search engines and the social impact of the Internet, including privacy, censorship, fraud, and other topics. Information on joining discussion groups and the use of related on-line services will be provided. Students will also create a simple web page in HTML code using a text editor and they will upload this file on the web via FTP. Basic file management skills, equivalent to CA106, are necessary. 3 semester hours.

NEW! Spring 2003, I am teaching this course in a learning community with English 101A. By taking Community, Culture, and the Internet, you can meet your EN101 requirement and power up your writing with Internet research skills. Improve your chances of success by being part of a team of students and faculty who work closely together in these linked courses with shared assignments. Both classes are taught in our cutting-edge, hands-on computer lab. Our theme for this semester will be a community that you identify with, such as a neighborhood, a family, a lifestyle, or an ethnicity or religion.

CA232

Advanced Word Processing Applications

Designed to enable students to acquire advanced word processing skills, this second-level course includes the study of word processing applications currently used in business. PRE- or COREQUISITES: CA106 and CA131, or consent of department. A keyboarding speed of 30 wam is recommended. Three hours lecture each week. 3 semester hours.

CA272

Home Page Construction

Topics include the advanced features of searching, maximizing the effectiveness of current browsers and home page development. Web pages containing graphics and other basic enhancements will be developed in both HTML and in a Web Authoring program. Emerging and converging technologies, trends and responsibilities pertaining to Web usage and construction will be explored. PREREQUISITE: CA172 or test out. Three hours lecture/discussion each week. 3 semester hours.

CA275

Establishing a Business Website

This course provides students with the experience of working in a collaborative Web development team while working to meet the needs of a client. Each team creates a prototype Web site, intranet or extranet for a local area small business, or non-profit organization. Students learn to operate in and/or manage a Web development team and effectively communicate with Web authors, graphic artists, system administrators and others. Topics include e-business practices, content development, universal Web site design, addressing accessibility issues for users with disabilities, project management, systems administration, e-commerce, security issues and usability concerns. PREREQUISITES: CA172 and CA272. Three hours lecture/discussion each week. 3 semester hours.

CA 280

Customer Service Skills and the Help Desk Professional

Overview of the major user support topics necessary for Help Desk employees, including needs analysis, product evaluation, facilities management, troubleshooting, user training, producing documentation, help desk operation and software. Including advance customer relations skills as they apply in a Help Desk environment. PREREQUISITES: CA104, CA106 and CS110. COREQUISITE: CA270 Assessment levels; EN101/101A, MA091, RD110. Three hours each week. 3 semester hours.