MCSA: Enterprise Desktop Support Technician 7 and Test Preparation, ITI-186
Learn how to install, maintain, and troubleshoot Windows 7 computers. Through practical labs you will gain invaluable experience with installation, upgrades, remote access, and the new desktop environment. Successful completion of this course can serve as a basic building block for further Microsoft studies for students intending to certify as a MCSA in Windows Server 2008. Test preparation will be integrated in to the course in preparation for Microsoft exams 70-680 and 70-685.
Prerequisites: Knowledge and experience with the Windows operating system, as well as basic computer networking concepts.
Textbooks:You must purchase textbook and lab manual and a 2GB or more USB flash drive and bring to the first class. Books may be purchased at the MC Bookstore or online. You will need to know the ITI #(course number) and CRN# (section number) for the class you are taking in order to look up information about the textbook.
Classroom hours: 63