View Computer Applications A.A.S.: 311
View Administrative Support Technology
Certificate (R): 195
View Help Desk Certificate: 217
View Information Technology Certificate: 213
View Administrative Support Technology
Letter of Recognition (R): 803
Computer Applications A.A.S.: 311
The computer applications program is for students who want to use the computer as a tool of productivity. There are three tracks in this program: administrative support technology, help desk technology, and information technology. The General Education courses in conjunction with specialized courses for each track provide a broad foundation and sharpen the student's skills in preparation for entry or advancement in today's workplace.
The administrative support technology track provides students with the skills necessary to attain an administrative assistant or office support staff position. Emphasis is on building skills in computer applications software and office production duties. Interpersonal skills, business ethics, and communications are also an integral aspect of this track.
The help desk technology track provides students with essential background to serve as help desk support staffers for computer applications. Emphasis is on hardware and software troubleshooting, user training, production of documentation, and help desk operation. This track includes advanced customer relations skills as they apply in a help desk environment. Upon completion of the certificate, students will be able to apply for positions as entry-level dispatchers. Note: This track has been proposed for deletion pending approval.
The information technology track prepares students for a wide variety of positions involving the use of application software. Job possibilities include support in the areas of accounting, finance, marketing, sales, administration, or any area that requires the use of computer applications as a necessary tool of production. Emphasis is on the proficient use of software applications as well as the ability to use those applications as tools in decision making, managing people and information, communicating effectively, enhancing company viability, and addressing many of today's technology challenges. This track provides the student with in-depth knowledge in more than one application area and has the potential to lead to Microsoft certification in those areas. Evaluation and selection of computer hardware and software packages are discussed.
The computer applications program participates in an interdisciplinary Web careers program, which includes an A.A.S. and four certificate curricula. For more information on the Web careers program, see the Web Careers page.
| General Education and Other Requirements (23 credit hours) | ||
| EN 101 | Techniques of Reading and Writing | 3 |
| English foundation | 3 | |
| Health foundation | 1 | |
| Mathematics foundation | 3 | |
| Speech foundation | 3 | |
| Arts or humanities distribution | 3 | |
| Behavioral and social sciences distribution | 3 | |
| Natural sciences lab distribution | 4 | |
Administrative Support Technology Track (39 credit hours) |
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| CA 101 | Computer Keyboarding | 3 |
| CA 103 | Office Communications Skills for Information Processing | 3 |
| CA 104 | Professional Business Procedures | 3 |
| CA 106 | Computer Use and Management | 3 |
| CA 131 | Introduction to Word Processing Applications | 3 |
| CA 141 | Introduction to Database Applications | |
| or | ||
| CA 172 | Internet and Web Literacy | 3 |
| CA 151 | Introduction to Spreadsheet Applications | 3 |
| CA 160 | Computer Presentations | 3 |
| CA 232 | Advanced Word Processing Applications | 3 |
| Electives: Select from AC 201, AC 202, CA 100, CA 102, CA 120, CA 141, CA 161, CA 172, CA 240, CA 242, CA 252, CA 270, CA 271, CG 120, CS 110, and MG 101. | 12 | |
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| Help Desk Track (39 credit hours) | ||
| CA 100 | Keyboarding Fundamentals* | 1 |
| CA 104 | Professional Business Procedures | 3 |
| CA 106 | Computer Use and Management | 3 |
| CA 270 | Microcomputer Systems Evaluations | 3 |
| CA 271 | Computer Networking | 3 |
| CA 280 | Customer Service Skills and the Help Desk Professional | 3 |
| CS 110 | Computer Concepts | 3 |
| Electives (18 credits): At least 12 credits must be selected from CA 131, CA 141, CA 151, CA 160, CA 172, CA 232, CA 242, CA 252, CA 269, and CA 272. The remaining 6 credits must be in CA or related areas (AC, BA, CG, CS, MG, NW). | ||
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| * Any one or more
credits may be used to fulfill the 60-credit requirement in place of
CA 100 if a student demonstrates ability to type at least 25
wam. |
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Information Technology Track (39 credit hours) |
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| CA 106 | Computer Use and Management | 3 |
| CA 131 | Introduction to Word Processing Applications | 3 |
| CA 141 | Introduction to Database Applications | 3 |
| CA 151 | Introduction to Spreadsheet Applications | 3 |
| CA 270 | Microcomputer Systems Evaluation | 3 |
| CS 110 | Computer Concepts | 3 |
| Select two of
the following: CA 232 Advanced Word Processing Applications,
CA 240 Advanced Database Applications, CA 252 Advanced Spreadsheet
Applications. |
6 | |
| Electives: At least 9 credits must be in CA courses; the remainder must be in CA or related areas (AA, AC, BA, CG, CS, MG, NW, PR). | 15 | |
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