Hi all,

As many of you are aware, Barbara Irish has retired. We wish her the best and want to ensure that you continue to receive the assistance you need.

Please note the following key support issues and their current corresponding contacts. Our goal is to let you know whom to contact for each of the various types of distance learning faculty support.

If your issue relates to:

          • Recreating a live (delivery) WebCT course site
          • A cross-listed course
          • Any DL policy issues

Please contact Anita Crawley, 76001 or email me at anita.crawley@montgomerycollege.edu

If you need any other technical or WebCT course assistance including creating development sites, please contact the SunGard faculty support representative on your campus or the WebCT helpdesk (888) 691-5059.

Here is the contact info for SunGard onsite support:

          Lenita Reeves
          Where: Germantown, HS 206
          When: Monday through Friday, 9:00 AM - 5:00 PM
          Specialty: Manager of SunGard onsite staff/Training, WebCT Basics, Quality Matters (TM), Teaching with Elluminate
          Phone: 240.567.7785

          Michele Knight
          Where: IT Service Center, Rockville, MT 011
          When: Monday through Friday, 8:30 AM - 4:30 PM
          Specialty: Rockville Faculty Support/Training, Online Teaching with WebCT/ Multimedia
          Phone: 240.567.1733

          Rebecca Li
          Where: IT Service Center, Takoma Park, RC 111
          When: Monday through Friday, 8:30 AM - 4:30 PM
          Specialty: Takoma Park Faculty Support/Training, WebCT Basics
          Phone: 240.567.1392

If you are uncertain about who to contact, Jeana Beaulieu will know the answer. Please call at 240-567-6000 or send an email to jeana.beaulieu@montgomerycollege.edu

Let us know how we can help.

Anita