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FAQ...Frequently Asked Questions
Customer Service phone number 240-567-5188
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Q. This is my first time at Montgomery College, can I register on the web? A. Yes you may, but only if you pay with a credit card, however some exceptions apply: You should not register via the web if you: Q. How can I register for a class? A. You may register in person at the campus locations listed below, Fax a registration, or register via the web (if applicable) at http://www.montgomerycollege.edu/wdce/registerops.html Q. Can I register by phone? A. No. Q. What are your office hours and locations? A. Hours for WD&CE customer service and registration offices are: Customer Service Phone Number is: 240-567-5188 Gaithersburg Business Training Center (GBTC)
Westfield South Germantown Campus, Science and Applied Studies Building, room 138, (240)-567-7823 20200 Observation Drive, Germantown, Maryland 20876 8:30am - 7:00pm, Monday - Thursday; 8:30am - 5:00pm, Friday Rockville Campus, Student Services Building, room 105, (240)-567-5000 51 Mannakee Street, , Rockville, Maryland 20850 8:30am - 7:00pm, Monday - Thursday; 8:30am - 5:00pm, Friday Takoma Park/ Silver Spring Campus, Student Services Pavilion, rooms 128-134 7600 Fenton Street, Takoma Park, Maryland 20912 8:30am - 7:00pm, Monday - Thursday; 8:30am - 5:00pm, Friday Note: Cash payments must be made at a Cashier's office in Rockville, Germantown, or Takoma Park/ Silver Spring campus between 8:30am to 1:00pm or 2:00pm to 4:30pm Monday to Friday Q. How do I pay for classes? A. Montgomery College accepts Visa, Master Card, Discover, Personal Check and Money Orders. *Cash payments may only be accepted at a Cashier's office on the Germantown, Rockville, or Takoma Park/Silver Spring campus. Q. Can I register to save a seat and pay later? A. No, payment must be made at the time of registration. *There are some exceptions for certain Health Sciences Institute programs, see the Health Sciences Institute FAQs page for details on payment plans. Q. Is there a deadline for registering for a class? A. You have to be registered by the time class starts or before the class is full. Registrations are on a first-come, first-served basis. Q. Do I need a parking permit? A. Yes. Students parking a vehicle on any campus of the college while attending a program or class lasting less than 30 days will receive a temporary parking permit with their class confirmation materials. If you register via the web your printed confirmation or registration history will serve as a parking permit. This parking permit will enable students to park in designated student parking areas on campus. Students attending a program or class lasting longer than 30 days must obtain a parking permit from the Safety and Security Office on campus. The college reserves the right to ticket and tow, at the owner's expense, any unregistered vehicle parked in violation of the regulation.. If you have questions, please call Customer Service at 240-567-5188 Q. Can you get into a class that has already started? A. Only with the approval of the Program Director. Q. Do I have to use my Social Security Number (SSN)? A. No, use your Montgomery College Id, it starts with M2..... I you do not have one yet, the College will assign you an identification number. Q. How can I get my GED? A. The GED program, formerly part of Montgomery County Public Schools, is now part of Montgomery College, visit the GED website http://www.montgomerycollege.edu/wdce/aelg/ged.htm for more information. Q. Can I get a tuition waiver? A. Only noncredit courses designated "tuition waiver applies" will
be available for tuition waiver. This statement appears in each applicable
course description. To be eligible you must be a resident of Maryland,
and at least 60 years old, or retired and disabled as defined by the Social
Security or the Railroad Retirement Act. If you are currently a member
of the Maryland National Guard and are enlisted for at least a 24 month
peroid, you are eligible for a 50% tuition waiver. You must submit proof
of such
from the adjutant general's office. Only tuition is waived; required fees
must be paid by the student. Q. After I register for a course, can I transfer from one CRN# to another? A. To transfer from one CRN# to another, you must submit the request in writing to any campus location before the beginning date of both courses. Q. If a course is cancelled, will I get a refund? A. A one-hundred percent refund of tuition and fees is granted if a course is administratively cancelled. Q. If I withdraw from a class, will I get a refund? A. If a student notifies the College of his/her withdrawal of registration, in writing, by the day prior to the official refund deadline date a 100 percent refund will be made. The refund deadline date is equivalent to 6% of the number of times a course meets. The refund date is listed on the student's registration confirmation. Students may notify the College of their withdrawal in either of two ways: 1. By completing a withdrawal form in person at any of the three campus Admissions, Records, and Registrations Offices, or 2. In writing to: Montgomery College, Workforce Development & Continuing Education, 51 Mannakee Street, Rockville, Maryland 20850. . Regardless of the option selected, all requests must be received in writing by the day prior to the course refund deadline date. Exceptions to this policy include: illness of student or immediate family member (send physician's note); death of student or immediate family member (send copy of death certificate); involuntary entry into active duty in the armed forces(send copy of draft notice); involuntary transfer/ change of work hours by the student's employer (send letter from employer).For exceptions, appeal to: Montgomery College Continuing Education, Refunds, 51 Mannakee Street, Rockville, Maryland 20850. Students must state their name, Montgomery College ID Number, course title, CRN number, and reason for withdrawal. A stop-payment on a check does not constitute withdrawal from class. |
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