ITI 378 - Computer Support Specialist - Microsoft 365 Certified

Registration Option: Open Enrollment

Total Course Hours: 60

Materials:  You must purchase Textbook(s)/ materials and bring them to the first class

If you do not see a class listed in our catalog, it is not available for registration at this time.


This course will prepare students for the Microsoft certification exam MD-100 and MD-101: Microsoft 365 Certified: Modern Desktop Administrator Associate. The course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, network security, and integrate Azure features.

This course is intended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. This course is also intended to provide skills for Enterprise Desktop Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows 10 desktops and devices within a Windows domain environment in medium to large enterprise organizations


Networking Fundamentals or knowledge of and experience with the Windows operating system, as well as basic computer networking concepts


  • Be able to install and configure Windows 10 desktops and devices in a Windows Server domain environment.
  • Customize windows 10 operating systems and apps.
  • Configure local and remote network connectivity and storage.
  • Configure data security, device security, network security.
  • integrate Azure features.