Crucial Conversations | Montgomery College, Maryland

staff inside a workshop having a discussion

Crucial Conversations is a class that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same), you will begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When handled poorly or ignored, these conversations lead to strained relationships and dismal results. Whenever you are not getting the results you are looking for, it is likely a crucial conversation is keeping you stuck.

Whether it is a problem with poor quality, slow response time, declining customer satisfaction, or a strained relationship—whatever the issue—if you cannot talk honestly with nearly anybody about almost anything, you can expect poor results.

Crucial Conversations workshops will help you speak persuasively, not abrasively, foster teamwork and better decision-making, build acceptance rather than resistance, and resolve individual and group disagreements.

Crucial Conversations helps you turn challenging discussions into opportunities for collaboration, understanding, and success. Join us and strengthen your ability to communicate with confidence in any situation.

For more information, contact Richard Forrest.

Upcoming Workshop

Crucial Conversations - Crucial Learning
Monday, November 2 and Wednesday, November 4, 8:45 a.m.-4:45 p.m. (each day), Rockville Campus, Mannakee Building, Room 122

Transform Your Communication. Elevate Your Impact.

Difficult conversations are inevitable, but they do not have to be obstacles. Learn how to navigate high-stakes discussions with confidence, clarity, and professionalism through Crucial Conversations, a dynamic two-day, in-person training offered by the Center for Teaching and Learning.

Whether you are addressing project challenges, presenting innovative ideas, providing feedback, or managing complex workplace relationships, the ability to communicate effectively is one of the most valuable professional skills you can develop. This interactive course equips participants with practical tools and proven techniques to engage in challenging conversations productively, build stronger relationships, and achieve positive outcomes.