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Blackboard Collaborate

Blackboard Collaborate is built specifically for live, multi-media, and many-to-many collaboration. Whether you have two students—or two hundred—Blackboard Collaborate enables world-class communication, collaboration, and education that transforms teaching and learning.

Blackboard Collaborate offers live audio/video, break-out discussions, and archived class sessions. Other uses include virtual office hours, tutoring, department and administrative meetings, advising, and professional development workshops.

If this is your first time using Blackboard Collaborate or is using it on a different computer than the one you previously used, please follow the checklist below.

  1. Check to make sure you have the latest version of Java installed on your computer.
  2. Check to make sure you are running the latest version of Internet Explorer or Firefox. Make sure Java is enabled and Pop-up is turn off when you are logging into Blackboard Collaborate.
  3. Log into the Blackboard Collaborate chat site through the link given in your email. If you are new to Blackboard Collaborate, we would recommend logging in 30 minutes or one hour before the chat begins to allow you time to set up your computer and make sure everything works.
  4. Webcam and headset, or microphone are optional, but plug them in and test to make sure they are functional.
  5. When running Blackboard Collaborate setup through the link provided for you in the email, you might be asked to allow certain Active-X and Java Applets to be installed onto your computer, please allow them to be run on your computer. If you deny any of them, you won't be able to log into the Blackboard Collaborate chat manager.

If you want to create an Blackboard Collaborate chat session for your course or department meeting, please follow the steps below to request a chat link.

1. Pick a time and date for your event.
2. Create chat session:

Faculty: If you are creating a chat session for your course, you can do it through the Building Block within your course inside Blackboard. The chatroom will automatically appear for all participants. If you want to create a chat session not related to your course, please send a request to
Michael Mills.
Staff: Please contact Michael Mills to request a chat session created for you.

3. Make this request at least 48 hours before your meeting. A meeting room will be created. Your event will be added in the Blackboard Collaborate Calendar.
4. You will receive an Blackboard Collaborate email indicating the date, time, and duration of the meeting along with a link to your session. Check to make sure it is accurate. Forward this email to all participants.

Contact the instructional designer on your campus if you need technical support.

It is one hour before the start of your session, what do you need to do?
  1. Use the link sent by your Session Administrator to enter your virtual classroom.

  2. Make sure you have Moderator rights. If your name appears in bold on the roster, you have moderator rights. There are two possible reasons you may not have moderator rights:

    The session was set up as a private session and your have not used use your Blackboard Collaborate Manager userid and login password to join. Your userid is your full name as it is used for your MC email without the period between your first and last name. The password which is generally 1234. Use this whether or not the session is private or public. That ID is what authenticates you as a moderator.

    The other reason you might not have Moderator rights is that your Session Administrator did not put you in the session as a moderator.

    Please contact the Session Administrator (or Mike Mills at, if the person who set up your session is not available) to make sure you were put in the session as a Moderator. Blackboard will not be able to help you fix this. It has to be an MC person.

  3. Make sure to have all tech support numbers available to give to participants have trouble setting up their computer. It is recommended that you help students who enter early or on time, but at some point it is important to proceed with your session and have the Blackboard Collaborate help desk assist the participants. Blackboard Collaborate Support: Call toll-free in North America, 1-877-382-2293.

  4. Have a plan for your session including content, delivery methods, use of tools, timing, interactions.

  5. If you are using headset, make sure your surrounding is quiet. Ready your physical space - put a "do not disturb" sign on door, turn off phone ringer, shut down email, if necessary.

NOTE: We would recommend all participants, including moderator, to log into the Blackboard Collaborate chat link you have received in your email one to two hours before the meeting time to make sure you can access the chatroom. Accessing the link early would allow you to obtain necessary help if you need assistance due to technical issues.

Read up on Blackboard Collaborate Ultra and Zoom Feature Comparison (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.) .

For training information, contact Gloria Barron, Buddy Muse, and/or Marcy Jackson.

Collaborate Ultra Experience Tutorials
  1. Blackboard Collaborate ULTRA at Montgomery College (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.)
  2. Whiteboard Sharing (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.)
  3. Ultra Experience Tournew window
  4. Introduction to Ultranew window
  5. Ultra Experience for Moderators (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.)
  6. Breakout Groups new window
  7. Closed Captioningnew window
  8. Sharing PowerPoint Filesnew window
  9. Share Files to Breakout Groupsnew window
  10. Session Settingsnew window
  11. Blackboard Chatnew window
  12. Pollingnew window
  1. Watch the video tutorial on how to use Blackboard Collaborate by Professor Rick Pires.
  2. Collaborate Ultra Video Tutorialnew window by Professor Antonio del Castillo-Olivares.
View the Collabroate and Zoom FAQs (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.) to get quick answers to some of the questions you may have about these two tools.