Student Complaint Resolution
Montgomery College makes every effort to resolve student complaints internally, using policies and procedures outlined in the current Montgomery College catalog or Student Handbook. Students are expected to fully utilize any and all of the outlined administrative procedures to address concerns and/or complaints in as timely a manner as possible.
If you are unsure how to address a concern after consulting the guide below, please contact the Director of ADA Compliance and Title IX Coordinator.
If this is an emergency or you need immediate help, contact the Office of Public Safety or 911.
In general, students are encouraged to approach their faculty member first to resolve their complaint. If the complaint cannot be resolved by the faculty member, then the student should address their complaint to the Department Chair. If the complaint still cannot be resolved, the complaint will be escalated to the Dean. Attempting to resolve a complaint at these levels will help assure timely resolution of student complaints.
NOTE: Comments made by a student in a course evaluation are not considered as the starting point for any of the complaint processes below.
Academic Regulations and Standards , Policy and Procedure #53001, Section 9.44, Disputed Final Course Grades
Academic Dishonesty Violations:
Student Code of Conduct , Policy and Procedure #42001, Section VIII, Academic Dishonesty
Academic Regulations and Standards , Policy and Procedure #53001, Section 9.90, Petition and Appeals
Do you suspect wrongdoing or abuse in the administration or conduct of Montgomery
College athletic programs and activities?
Do you have questions about the types of athletic concerns you may report or how to report?
Four Options for Reporting Athletic Concerns
All reports are confidential to the extent permitted by law.
Contact a coach or member of the Athletic Department with your concern where you believe
violations of policies or procedures have occurred or if you have a concern about
the College’s athletic programs and activities.
If you are not comfortable contacting a coach or any member of the Athletic Department, contact Kristen Roe in the Office of Compliance, Risk, and Ethics: 240-567-4279 or AthleticConcerns@montgomerycollege.edu
- Call EthicsPoint: 844-572-2198
- Visit Montgomery College EthicsPointnew window to complete an online reporting form
You also have the option of reporting anonymously through this method.
Contact Public Safety and Emergency Management on campus: 240-567-3333
For further guidance, consult College Policy 45005–Student Concerns About Athletic Programs and Activities.
For questions or guidance about Student Complaint Resolution, please visit Student Complaints website.
Americans with Disabilities Act (ADA):
Disability Support Services, Grievance Procedure
Sexual Misconduct and Gender-based Discrimination:
Title IX, Reporting to the College
Equal Education Opportunity and Non-Discrimination:
Equal Education Opportunity and Non-Discrimination, Policy and Procedure #41002, Section III, Discrimination Complaint Procedure.
Students may also report incidents of discrimination to the Department of Education's Office of Civil Rights:
Office for Civil Rights
U.S. Department of education
The Wanamaker Building
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
Family Educational Rights and Privacy Act (FERPA):
Student Cumulative Records, Policy and Procedure #41003, Section III C, Right to a Hearing
Criminal Activity and Public Safety Concerns:
Complaints involving matters of a criminal nature should be directed to the Office of Public Safety:
- Germantown Campus: 240-567-7777
- Rockville Campus: 240-567-5111
- Takoma Park/Silver Spring Campus: 240-567-1600
Dial 7-3333 from any campus phone or 240-567-3333 to reach a campus public safety office.
Public health concerns can be directed to the following: email@example.com window
Financial Aid Concerns:
Student Financial Aid Policy and Procedure, Policy and Procedure #43001, Section IV. B, Appeals
Academic Regulations and Standards, Policy and Procedure #53001, Section 9.90, Petition and Appeals
Parking and Transportation Concerns:
Complaints involving parking or transportation issues should be directed to the Transportation and Parking Office.
Student Behavior Concerns:
For behaviors of concern refer to the Behavioral Intervention Team (B.I.T.)
For Student Code of Conduct violation appeals, refer to Student Code of Conduct, Policy and Procedure #42001.
For bias incident concerns, please complete a Student Concern Feedback Form. If this is an emergency or you need immediate help, contact the Office of Public Safety and Emergency Management or 911.
For non-academic concerns, customer service complaints, or if your concern is not listed above, please complete a Student Concern Feedback Form.
If an issue cannot be resolved by the College, a student may file a complaint with the Maryland Higher Education Commission (MHEC) (PDF, ) . The link above provides information on MHEC's complaint policies and procedures.
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Phone: 410-767-3300 or 800-974-0208
Unresolved complaints may also be filed with the Middle States Commission on Higher Education (MSCHE)new window , the College's regional accrediting agency, once all other avenues have been exhausted. The link above provides information on MSCHE's complaint policies and procedures.
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
As an institution participating in Federal student aid programs, Montgomery College is required to comply with Title IV of the Higher Education Act of 1965. Further Title 34 CFR 668.43 (b) states:
"The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint."