Student Complaint Resolution

Montgomery College Sign

 

Montgomery College makes every effort to resolve student complaints internally, using policies and procedures outlined in the current Montgomery College catalog or Student Handbook. Students are expected to fully utilize any and all of the outlined administrative procedures to address concerns and/or complaints in as timely a manner as possible.

If you are unsure how to address a concern after consulting the guide below, please contact the Director of ADA and Title IX Compliance.

Christopher Moy
Phone: 240-567-5412
Email: christopher.moy@montgomerycollege.edu

If this is an emergency or you need immediate help, contact the Office of Public Safety and Emergency Management or 911.

 

In general, students are encouraged to approach their faculty member first to resolve their complaint. If the complaint cannot be resolved by the faculty member, then the student should address their complaint to the Department Chair. If the complaint still cannot be resolved, the complaint will be escalated to the Dean. Attempting to resolve a complaint at these levels will help assure timely resolution of student complaints.

NOTE: Comments made by a student in a course evaluation are not considered as the starting point for any of the complaint processes below.

Grade Appeal
Refer to Academic Regulations and Standards , Policy and Procedure #53001, Section 9.44, Disputed Final Course Grades

Academic Dishonesty Violations
Refer to Student Code of Conduct , Policy and Procedure #42001, Section VIII, Academic Dishonesty

Academic Appeals
Refer to Academic Regulations and Standards , Policy and Procedure #53001, Section 9.90, Petition and Appeals 

Do you suspect wrongdoing or abuse in the administration or conduct of Montgomery College athletic programs and activities?
Do you have questions about the types of athletic concerns you may report or how to report?

Four Options for Reporting Athletic Concerns
All reports are confidential to the extent permitted by law.

Contact a coach or member of the Athletic Department with your concern where you believe violations of policies or procedures have occurred or if you have a concern about the College’s athletic programs and activities.

OR

If you are not comfortable contacting a coach or any member of the Athletic Department, contact Christopher Moy in the Office of Compliance, Risk, and Ethics: 240-567-5412 or AthleticConcerns@montgomerycollege.edu

OR

You also have the option of reporting anonymously through this method.

OR

Contact Public Safety and Emergency Management on campus: 240-567-3333

For further guidance, consult College Policy 45005–Student Concerns About Athletic Programs and Activities.

For questions or guidance about Student Complaint Resolution, please visit www.montgomerycollege.edu/student-complaints

Americans with Disabilities Act (ADA)
Refer to Disability Support Services, Grievance Procedure

Sexual Misconduct and Gender-based Discrimination
Refer to Title IX, Reporting to the College

Equal Education Opportunity and Non-Discrimination
Refer to Equal Education Opportunity and Non-Discrimination, Policy and Procedure #41002, Section III, Discrimination Complaint Procedure.

Students may also report incidents of discrimination to the Department of Education's Office of Civil Rights:

Office for Civil Rights
Philadelphia Office
U.S. Department of education
The Wanamaker Building
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
Phone: 215-656-8541
Fax: 215-656-8605
Email: OCR.Philadelphia@ed.gov

Family Educational Rights and Privacy Act (FERPA)

Refer to Student Cumulative Records, Policy and Procedure #41003, Section III C, Right to a Hearing

Refer to US Department of Education, Family Policy Compliance Office

Visit Montgomery College's Student Privacy (FERPA) webpage

Criminal Activity and Public Safety Concerns

Complaints involving matters of a criminal nature should be directed to the Office of Public Safety and Emergency Management:

  • Germantown Campus: 240-567-7777
  • Rockville Campus: 240-567-5111
  • Takoma Park/Silver Spring Campus: 240-567-1600
Dial 7-3333 from any campus phone or 240-567-3333 to reach a campus public safety office.

Financial Aid Concerns
Refer to Student Financial Aid Policy and Procedure, Policy and Procedure #43001, Section IV. B, Appeals

Registration Concerns
Refer to Academic Regulations and Standards, Policy and Procedure #53001, Section 9.90, Petition and Appeals

Parking and Transportation Concerns
Complaints involving parking or transportation issues should be directed to the Transportation and Parking Office.

Student Behavior Concerns
For behaviors of concern refer to the Behavioral Intervention Team (B.I.T.)

For Student Code of Conduct violation appeals, refer to Student Code of Conduct, Policy and Procedure #42001.

Non-Academic Concerns
For bias incident concerns, please complete a Student Concern Feedback Form. If this is an emergency or you need immediate help, contact the Office of Public Safety and Emergency Management or 911.

For non-academic concerns, customer service complaints, or if your concern is not listed above, please complete a Student Concern Feedback Form.

Unresolved Issues

If an issue cannot be resolved by the College, a student may file a complaint with the Maryland Higher Education Commission (MHEC) . The link above provides information on MHEC's complaint policies and procedures.

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Phone: 410-767-3300 or 800-974-0208

Unresolved complaints may also be filed with the Middle States Commission on Higher Education (MSCHE) , the College's regional accrediting agency, once all other avenues have been exhausted. The link above provides information on MSCHE's complaint policies and procedures.

Middle States Commission on Higher Eduction
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
Phone: 267-284-5000
Email: info@msche.org

As an institution participating in Federal student aid programs, Montgomery College is required to comply with Title IV of the Higher Education Act of 1965. Further Title 34 CFR 668.43 (b) states:

"The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint."

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