Top Questions Students Ask

Chat

The Counseling & Advising Virtual Assistant (Chatbot) is our automated response that can answer general advising questions and point you to relevant College resources. This is available 24 hours/7 days a week.
You have a few different options to connect with a Counselor, including via live chat, online advising (e-mail) and/or meeting with a Counselor (by appointment or walk-in only during certain months of the year). These options are listed on Meet with a Counselor/Advisor page. 
Yes, Counselors are online to chat most weekdays during the hours of operation listed on Meet with a Counselor/Advisor page. 
Examples of general advising questions and requests are: What should I do about the hold(s) on my account? What do I do about the pre-requisite error I’m receiving? Can you help me with permission to take a class for the third time? What is my ALEKS score? Am I in the correct math class for my major?
The live chat Counselor may refer you to our front desk for assistance obtaining a meeting with a Counselor. If your questions are best handled by another office, we will provide you provide you with contact information.
Go to Meet with a Counselor/Advisor page and then click on the "Start Chat" button.

Online Advising (E-mail)

A Collegewide team of Counselors monitor and typically respond within two business days or sooner to all requests for online advising.
Examples of general advising questions and requests are:  What should I do about the hold(s) on my account?  What do I do about the pre-requisite error I’m receiving?  Can you help me with permission to take a class for the third time?  What is my ALEKS score?  Am I in the correct math class for my major?  What classes do I have left to complete my program of study (major)?  Am I registered for the right classes for my (program of study) major and/or transfer school?

If your questions are more complex or need more discussion, the Online Advisor may refer you to our front desk for assistance obtaining a meeting with a Counselor.
If your questions are best handled by another office, we will provide you provide you with contact information.
Be sure to complete all fields included on the Online Advising Request Form.  When completing the online form, you will be asked to provide your M#, program of study (major), MC e-mail address and a brief explanation of your questions/concerns.

If you need an override based on a SAT/ACT/AP score or transcript, be prepared to attach the supporting documents or transcripts while completing the Online Advising Request Form.

The Online Advisor (Counselor) may request additional information/clarification to best answer your question.

Appointments

Our team is comprised of full-time and part-time Counseling faculty.  We also have instructional faculty from a range of academic departments that serve as “Cadre” advisors.
Examples of questions and requests are: Examples questions and requests are: I am unsure of my major? I need to make an academic plan.  I have lots of questions. I need a SAP. 
If your questions are best handled by another office, we will provide you provide you with contact information.
In August and January, Counseling & Advising offers same-day walk-in meetings only (appointments are temporarily suspended during this time).

During this period of remote operations, Counseling & Advising is not offering on- campus meetings. Meetings will be held over phone or web conferencing (Zoom).

Schedule a meeting using the Starfish system. Go to Meet with a Counselor/Advisor page and then click on the "Login to Starfish" to schedule an Appointment link. If you need assistance, please e-mail the Counseling & Advising front desk at counseling@montgomerycollege.edu.

Advising/Academic Planning

Academic planning is the process of defining your educational goals in order to determine the best path to accomplish them.  Course planning is a significant part of this process and is best done in collaboration with a Counselor or Program Advisor.  It is critical that you play an active role in this process from start to finish. 
Advising is a shared responsibility between the advisor and the student. Ultimately, it is the responsibility of the student to make decisions about his or her life goals by creating a plan to reach those goals.

Counselors help students with their personal, career, and educational goals. Along with program advisors, they help students select the courses that are right for them. Counselors also teach student development courses, such as the First Year Seminar, and provide interventions and support when students need help.

Academic Program Advisors teach in specific programs of study (majors) and help students choose classes, understand options, and determine resources.
If your questions are best handled by another office, we will provide you provide you with contact information.

Counseling/Mental Health

Counseling & Advising can provide brief personal counseling on a short-term basis to deal with an immediate concern. The primary emphasis is on supporting students to achieve their educational goals.

Counseling & Advising does not provide ongoing therapy services to students, but can provide referrals to other resources and services.

The college community has resources and programming, both in the community and on campus, to help students get and stay mentally healthy. Check out some great resources: Mental Health and Wellness
Please call, text, or chat 24 hours a day:

Montgomery County Crisis Hotline: 240-777-4000
National Suicide Prevention Lifeline: 800-273-8255. Press 1 for Veterans Crisis Line
Online chat supportnew window
Text chat support: Text “Start” to 741741
National Domestic Violence Hotline: 800-799-7233
Some common challenges students face are access to health care, housing, food, mental health support, and personal safety. Montgomery College's network of community resources helps remove those obstacles to support your academic success.

Your health and wellness can have an impact on academic success. Our Student Health and Wellness Center for Success (SHaW Center) identifies, provides, and connects students to resources that support success.

 

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