911 Dispatch Academy

 

911dispatch academy, with policeman

Are you patient and calm during a crisis?

Are you able to multi-task with computers?

If so, then a career in emergency telecommunications may be for you!    

Part 1: 911 Dispatch

Recognize the roles and responsibilities the 911 Telecommunicator plays in applying the principles, practices, and standards of care when servicing 911 calls. Learn and recognize the differences in fire, medical, or police responses to 911 calls. This course includes topics such as: 

  • The Basic Emergency Telecommunicator Course and Exam
  • Suicide Caller / Intervention Techniques / Stress Management
  • Domestic Violence / Excited Delirium
  • Customer Service for 911 Professionals/ Skills & Abilities Required Active Assailant (Shooter)  

 911 Dispatch Academy, Spring 2020

  •  Course: SFT087, CRN#36138
  • Dates: April 14, 2020 - May 16, 2020 (Tuesdays, Thursdays, and Saturdays)
  • Time: 6:00 p.m. to 9:00 p.m. (Tuesday and Thursday); 9:00 a.m. - 3:00 p.m. (Saturday)
  • Location: Gaithersburg Business Training Center, 12 South Summit Ave., Gaithersburg, MD 20877. Room 402/402
  • Investment: $800 + $170 fee = $970.
    • Non-Maryland residents add $400. 

 

Class Information / Schedule / Cost

PART 2: CPR / AED

Students must obtain a current CPR/AED Certification

CPR / AED spring 2020

Students must obtain a current CPR/AED Certification 

  • Course:  SFT084, CRN# tba
  • Dates: Monday May 4, 2020 (Monday)
  • Time: 5:00 p.m. to 9:00 p.m.
  • Location: Gaithersburg Business Training Center, 12 South Summit Ave.,
    Gaithersburg, MD 20877. 
  • Investment: $62 + $25 fee = $87.
    • Non-Maryland residents add $50. 

 

Class information / Schedule /Cost

Registration Details

 
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