ITI 474 - IT Helpdesk Practitioner Training | Montgomery College, Maryland

Registration Option: Open Enrollment

Total Course Hours: 30

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Description

Learn fundamental IT helpdesk troubleshooting skills to diagnose common technical problems and apply effective solutions. Learn to install and repair damaged operating systems and applications. Learn to troubleshoot OS, application, display, printing, networking, email and security issues. Learn to use a helpdesk ticketing system to document problems and solutions. This training is for students who wish to start a career in IT as Helpdesk Support, Helpdesk Specialists, or Service Desk Technicians.

Prerequisites

Prerequisites: Computer Basics, Working with Windows, File Management Skills, or equivalent experience.

Objectives

Be able to troubleshoot and diagnose common technical problems
Be able to apply effective solutions
Be able to install and repair operating systems and applications
Utilize the helpdesk ticketing system to document problems and solutions