ITI 474 - IT Helpdesk Practitioner Training | Montgomery College, Maryland

Registration Option: Open Enrollment

Total Course Hours: 30

Materials: You must purchase Textbook(s)/ materials and bring them to the first class

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If you do not see a class listed in our catalog, it is not available for registration at this time.

Description

Learn fundamental IT helpdesk troubleshooting skills to diagnose common technical problems and apply effective solutions. Learn to install and repair damaged operating systems and applications. Learn to troubleshoot OS, application, display, printing, networking, email and security issues. Learn to use a helpdesk ticketing system to document problems and solutions. This training is for students who wish to start a career in IT as Helpdesk Support, Helpdesk Specialists, or Service Desk Technicians.

Prerequisites

Mastering Windows Fundamentals (ITI499) or equivalent experience.

Objectives

Be able to troubleshoot and diagnose common technical problems
Be able to apply effective solutions
Be able to install and repair operating systems and applications
Utilize the helpdesk ticketing system to document problems and solutions