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ITI 474 - IT Helpdesk Practitioner Training

Registration Option: Open Enrollment

Total Course Hours: 30

If you do not see a class listed in our catalog, it is not available for registration at this time.


Learn fundamental IT helpdesk troubleshooting skills to diagnose common technical problems and apply effective solutions. Learn to install and repair damaged operating systems and applications. Learn to troubleshoot OS, application, display, printing, networking, email and security issues. Learn to use a helpdesk ticketing system to document problems and solutions. This training is for students who wish to start a career in IT as Helpdesk Support, Helpdesk Specialists, or Service Desk Technicians.


Prerequisites: Computer Basics, Working with Windows, File Management Skills, or equivalent experience.



  • Be able to troubleshoot and diagnose common technical problems
  • Be able to apply effective solutions 
  • Be able to install and repair operating systems and applications
  • Utilize the helpdesk ticketing system to document problems and solutions